This Amazon Web Services (AWS) Partner Solution deploys Alvaria Workforce Management (WFM) integration with Amazon Connect. During deployment, you can choose one or both of the following Alvaria WFM integration options:

• Agent productivity: This option enhances standard Amazon Connect reports with agent-productivity statistics including average positions staffed (APS) by agent group, available time by agent, unavailable time by agent, and sign-in/sign-out pairs by agent. You specify Alvaria WFM to treat Amazon Connect agent status labels (such as "break" or "project") as available, productive, signed-in, or signed-out. 

• Alvaria Real-Time Adherence (RTA): Choose this option to provide information about Amazon Connect agent state changes to Alvaria RTA. Alvaria RTA monitors Amazon Connect agent adherence to schedules. 

Both integration options use a single Amazon Connect agent event stream. You can choose to deploy the solution with a new or existing Amazon Kinesis data stream for this purpose. The deployment sizes the Kinesis data stream with a single shard. You can adjust the shard count for your agent event rate and number of consumers (agent productivity, Alvaria RTA, or custom agent-event readers). For more information, refer to the Alvaria Workforce Integrations for Amazon Connect Configuration Guide.

https://aws.amazon.com/solutions/partners/aspect-wfm/