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Guidance for Amazon Connect Real-Time Analytics with Amazon OpenSearch Service

Project Overview

This Guidance shows you how to implement a data mesh architecture in the context of building a unified view of an end-customer. Each producer domain will own the data and any third-party applications specific to their domain, exposing them through data catalogs. A person consuming the data can then use the data catalogs to find the data they need about their end-customer. This Guidance uses Amazon Connect and Amazon OpenSearch Service to stream contact center data—such as metrics, segments, events, and cases—for real-time analytics on AWS.

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Guidance for Amazon Connect Real-Time Analytics with Amazon OpenSearch Service