This Guidance helps you create, manage, and analyze post-contact surveys with Amazon Connect. With surveys being an important diagnostic tool to adjust the experiences and services delivered to your customers, this Guidance is designed to help you better understand your customer's motivations and intentions following their experience with your business. You can integrate this Guidance with your existing Amazon Connect instances, and get started with post-contact surveys in minutes. Once deployed, you can access a secure web application to define surveys, edit existing surveys, and visualize aggregated results for each survey. You benefit from a modern interface that integrates your contact center and surveys, all in one place.