Establishing a support capability within your organization is essential to achieving the correct operations. You can do this by defining your support requirements and documenting your support model for your cloud workloads. Integrating support for your cloud workloads in your new or current ticketing system will also help you escalate issues to the appropriate stakeholders when needed.

By using data collected through logs, the support capability will help you define KPIs and create dashboards to monitor the health of your environment. These dashboards also let you provide information about schedule maintenance windows.