This Guidance demonstrates how you can enhance the customer service experience and improve operational efficiency at Quick Service Restaurants (QSRs) by integrating the capabilities of generative artificial intelligence (AI) into your chat applications. Drive-throughs powered by AI can take orders faster and more accurately, and chatbots can understand questions and provide instant responses. By using generative AI through Amazon Bedrock to handle common inquiries, you can free staff to focus on more complex issues, improving efficiency, revenue, and the customer experiences.
