This Guidance demonstrates a scalable, cost-effective approach to post-call analytics that uses AWS pre-trained artificial intelligence (AI) services. It helps you gather actionable insights by using AI to transcribe and analyze customer conversations. Through advanced natural language processing, this Guidance extracts intent, context, and sentiment cues from these transcripts, allowing you to spot emerging trends and pinpoint areas for improvement. You also gain greater visibility into agent performance, surfacing coaching opportunities to enhance customer experiences.
https://aws.amazon.com/solutions/guidance/post-call-analytics-on-aws/?did=sl_card&trk=sl_card
