This Guidance shows how you can build automated Amazon QuickSight dashboards for all of your Amazon Connect data sources, allowing you to analyze your contact center data. It uses the built-in Amazon Connect data lake as the source for your dashboards, so each dashboard is delivered in sync with your data sources, and it provides advanced historical metrics in QuickSight. By setting up dashboards customized to your business needs, you’ll be able to derive insights to help you improve your contact center’s operations, quality of service, agent training, and the customer experience.